Return/ Exchange Policy

If customers report delivery of damaged goods within 24 hours of delivery with video proof, the same will be eligible for same product replacement. Return Pickup will be arranged and the customer must return the damaged item in the same packaging with order id clearly visible. Once we received the product and checked by the quality team, a fresh piece will be dispatched.

Refund Policy

All items sold on our website are non-refundable. Any refunds processed, will only be done at the sole discretion of Gem Bhagya.

For any additional queries and request, please contact our team at : gembhagya2022@gmail.com